Cancellations & Exchanges
- Any product may be exchanged within 30 days from date of purchase, provided that the merchandise is unused, has the Goyco tag still attached, and is returned in its original box/wrapping together with a valid cash sales docket/invoice. Exchanges will exclude all delivery fees that are paid as part of the order.
If you wish to exchange something that you purchased, you can do so in one of the following ways:
- Return the selected item to your nearest store, together with your invoice.
Log in to the website, access your order details under the profile menu, select the item(s) that you would like to return, complete the required information and submit your request. Once we have approved the exchange request, we will get in touch with you to arrange collection. The delivery address for returns via courier is as follows:
Old Mill Road
We can only process exchanges once we have confirmed that the goods are in the original condition as mentioned above.
Contact Us if you are unable to get to our physical store, and we will gladly assist.
- If we accidentally deliver the wrong product to you, or if the product is not as described, please notify us and we will collect the product from you at no charge. Once we have inspected the product and validated the product condition, we can arrange to deliver the correct product to you (assuming it is available).
- If you received a gift, you can exchange for goods of the same value at the store.
The following items cannot be exchanged:
- Products on sale