Shipping policy

Shipping Policy
  1. Orders
    1. We will indicate the acceptance of your order by delivering the goods to you or allowing you to collect them, once payment has been received. Only at that point will an agreement of sale between you and Goyco come into effect. This is regardless of any communication stating that your order or payment has been confirmed.
    2. Once an agreement of sale is completed, you assume all risk and full responsibility for the goods.
    3. We reserve the right to not process an order or to cancel an existing order (partially or completely) if there has been an error. Errors include the goods no longer being available, the incorrect price being displayed, or an inaccurate description of the goods. We will inform you of any errors as soon as we become aware of them and, as soon as possible thereafter, we will refund you for any amount already paid.
    4. We will not be liable for any loss or claim relating to a transaction based on any error.
    5. Orders cannot be amended in any way once they have been invoiced, including changes to a delivery address.
    6. Placing goods in a wishlist or shopping cart without completing payment does not constitute placing an order, and goods may be removed or updated in the shopping cart if stock is no longer available or the price has changed. We cannot be held liable if the goods in your shopping cart have been updated when you complete or attempt to complete the purchase at a later stage.
    7. Goods may not be purchased for re-sale. Should we suspect that any such goods are being purchased for sale, we are entitled to cancel your order immediately on notice to you.
    8. We reserve the right to refuse orders, cancel any sale, and terminate accounts at our discretion.
    9. Registered customers are able to view their order history by logging on to their profile on our website. Both guest and registered customers can track the status of their order by selecting the ‘Track my Order’ link in the website footer, and entering their full order number and email address.
  2. Payment
    1. You consent to our use of the services of reputable and secure third party payment service providers in order to process financial transactions and acknowledge that doing so necessitates the disclosure of your payment information when you make a purchase.
    2. Payment can be made for goods via:
      • JuicebyMCB
      • Electronic Funds Transfer

  1. Delivery & Collection
    1. You can have your order delivered to your address, or collect it from our physical store (Click & Collect). Please note that certain items are not available for Click and Collect delivery, and can only be delivered to your address.
    2. Standard delivery to your address (3-5 working days) is FREE for all orders over Rs4,000. For all other orders, delivery is charged at Rs200. Additional delivery charges may apply to outlying areas, as well as the delivery of selected goods, or where the weight of the goods exceeds the courier guidelines. If applicable, this will be highlighted during the checkout process.
    3. We partner with Nu Livrer (https://nulivrer.mu/) for deliveries to your address. We are not liable for any damage suffered or any losses incurred arising out of any act or omission by a courier, its directors, employees, sub-contractors, agents or representatives.
    4. Nu Livrer will only deliver to a physical address, and not a P.O. Box number. Nu Livrer requires that each and every delivery be signed for, as proof of delivery. Deliveries take place between 08h30 and 17h00 on weekdays (Monday to Friday, excluding public holidays and weekends) and we only deliver within Mauritius. Our ability to deliver is also always subject to certain factors, including the availability of the goods and the supply of accurate delivery address details.
      • Ability to deliver may also be impacted by, but not limited to, extreme weather, tropical storms, cyclones and notices issued by the Government of Mauritius.
    5. Delivery fees may change at any time without notice to you. The delivery fee and any additional charges applicable to your order will be communicated to you during checkout and must be paid when you place an order.
    6. We will arrange for delivery to the delivery address that you provided to us. We are not responsible for any loss or unauthorised use of the goods once we have delivered the goods to the delivery address you have provided.
    7. If you are unable to accept the goods yourself, please ensure that an authorised representative is available at the delivery address. If anyone other than you takes delivery of the goods at the delivery address, they are presumed to be authorised to accept the goods on your behalf.
    8. If no one is at the delivery address to accept delivery, we will contact you to arrange an alternative time. If we are unable to deliver the goods to you after three attempts, or should we deem it appropriate under the circumstances, we reserve the right to cancel your order, deduct charges we have incurred for failed deliveries or additional storage, and refund the balance due to you.
    9. If you do not collect your Click & Collect order from the store after being reminded three times, or should we deem it appropriate under the circumstances, we reserve the right to cancel your order, return the items to our warehouse, deduct charges we have incurred for failed deliveries or additional storage, and refund the balance due to you.
    10. You must ensure that we can access the place of delivery, and that the location is cleared for the goods to be delivered.